How can we help?
After you purchase a Starter Pack, you have 365 days to activate your SIM before it expires.
We don’t have any age restrictions on getting a Starter Pack. If you’re under 18 years or age, you must have the consent of your parent or a responsible adult. When you activate the SIM, you’ll need to provide us with your name, address, email address, card details and valid identification.
How to activate a prepaid SIM.
Insert the SIM
Insert the SIM into your device and turn it on.
Activation Key and valid ID
Have the activation key (located on the back of your Prepaid Starter Pack) and a valid form of ID on hand.
Activate online
Activate your new prepaid SIM through our online service.You’ll need either a credit or debit card on hand.
Accepted forms of identification for the activation.
Here are the accepted forms of ID you can provide when activating your prepaid service. We don't accept expired ID and if you're not an Australian resident, an international passport is the only identification we accept. We'll also need your Australian residential address.
If you’re activating your prepaid service online or over the phone, you’ll need one of the following:
- Australian Driver Licence
- Australian Passport
- International Passport
If you’re activating your prepaid service at a Vodafone store, you’ll need one of the following:
- Australian Driver Licence
- Australian Passport
- International Passport
- Government Issued Proof of Age Card
- Defence Force ID
If you don’t have any of the above types of ID, you can provide two of the following:
- Credit/debit card
- Medicare card
- A phone bill/statement
- Bank Passbook
- Council Rates Statement
What else can we help with?
